Understanding or comprehension is “shared meaning between parties in a communication transaction” and constitutes the first step in the listening process. The second stage in the listening process is the understanding stage. Listening is an active process that constructs meaning from both verbal and nonverbal messages. The sounds we hear have no meaning until we give them their meaning in context. Attending is the process of accurately identifying and interpreting particular sounds we hear as words. Paired with hearing, attending is the other half of the receiving stage in the listening process. Basically, an effective listener must hear and identify the speech sounds directed toward them, understand the message of those sounds, critically evaluate or assess that message, remember what’s been said, and respond (either verbally or nonverbally) to information they’ve received. Effectively engaging with all five stages of the listening process lets us best gather the information we need from others. The listening process involves four stages: receiving, understanding, evaluating, and responding. Listening to your writers and your coworkers is vital to maintaining good conversation and avoiding misunderstandings that might lead to unnecessary conflict. Most of what we do in the Writing Center is listen, but there’s a difference between hearing and understanding the words someone is saying and listening to their message.
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